Welcome to Ray's Towing. Please read these terms and conditions carefully before using our services. By accessing or using our services, you agree to be bound by them.

1. Services

Ray's Towing provides vehicle towing, roadside assistance, and related services throughout Sydney. Our services are available 24/7, subject to availability and weather conditions.

2. Booking and Payment

• Booking: You can request our services via phone or website. Bookings are subject to confirmation and availability.
• Payment: Payment for services must be made upon completion. We accept cash, credit cards, and other specified payment methods. Invoices are available upon request.

3. Liability and Insurance

• Liability: While we take the utmost care in handling your vehicle, Ray's Towing is not liable for any damages that occur due to circumstances beyond our control, including, but not limited to, accidents, weather conditions, and third-party actions.
• Insurance: Ray's Towing is fully insured. Our insurance covers damages caused by our negligence during the towing process. Any claims must be reported immediately to our office.

4. Customer Responsibilities

• Information: Customers must provide accurate information regarding the vehicle and the situation requiring towing services. Failure to do so may result in additional charges or refusal of service.
• Access: Customers must ensure that the vehicle is accessible for towing. Any obstacles or unsafe conditions must be communicated to our team in advance.

5. Cancellation and Refunds

• Cancellation: Cancellations must be made at least one hour before the scheduled service time. Failure to do so may result in a cancellation fee.
• Refunds: Refunds are only available in cases where services are not rendered due to our inability to perform the service. Refund requests must be made within 24 hours of the scheduled service time.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and protect your information. By using our services, you agree to our privacy policy.

7. Modifications

Ray's Towing reserves the right to modify these terms and conditions anytime. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms and conditions.

8. Governing Law

New South Wales, Australia's laws govern these terms and conditions. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts in New South Wales.